Matsamo

Consumer Feedback

Have we met your expectations? Please tick the application box (next to each service) which best describes your experience.

Excellent 5

Very Good 4

Good 3

Acceptable 2

Unacceptable 1

RECEPTION/EXTERIOR
Appearance of gardens / surrounds	1	2	3	4	5
Check in/out efficiency	1	2	3	4	5
Staff friendliness	1	2	3	4	5
BEDROOM
Quality and Comfort of bed linen	1	2	3	4	5
Cleanliness of room	1	2	3	4	5
Housekeeping staff efficiency	1	2	3	4	5
Condition of furniture and fittings, carpet, etc.	1	2	3	4	5
Enviroment-air-conditioning and heat	1	2	3	4	5
Room lighting	1	2	3	4	5
BATHROOM
Towels: quality and supply	1	2	3	4	5
Cleanliness of bathroom	1	2	3	4	5
Bathroom toiletries-supply	1	2	3	4	5
FOOD & BEVERAGE
Breakfast: quality	1	2	3	4	5
Menu choice and variety	1	2	3	4	5
Staff efficiency and friendliness	1	2	3	4	5
Dining room: cleanliness/ambience	1	2	3	4	5
Other food & beverage services e.g. room service/restaurant	1	2	3	4	5

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